Telephone Problems- Board Game


Solving communication problems to practise telephoning

Telephoning problems challenge board game

Choose a counter to represent each person (e.g. different erasers or coins) and place them all on square 1. Choose who will start. That person must roleplay a telephone call with their partner to solve the problem in the square they are on. They can then move forward depending on how well they solved it:

  • Did not find a solution = move forward only one square
  • Solved the problem and spoke well and politely = move forward 4 squares
  • Solved the problem, but with difficulty or not using polite English = move 2 or 3 squares.

1. START: You don’t know what number to dial

2. You don’t know who to speak to

3. You don’t know which extension number

6.  The receptionist mispronounces your name

5. The person you want to speak to has left the company

4. The person you want to speak to is in a meeting

7. Nobody with that name works in the company

8. The person you want to speak to is on another line

9. You are put on hold for a very long time

12. The person you want to speak to is out of the office

11. You can’t pronounce the name of the person you want to speak to (“Mr. Boisseaux”)

10. You have dialled the wrong number

13. The person you want to speak to is not at their desk

14. The person you want to speak to is away on a business trip

15. You have phoned the same person many times and they are still not available

18.  You want to leave a message

17. You are put through to the wrong person

16. Your phone is broken

19. You want the mobile number of the person you want to speak to

20. You get a mobile answer machine

21. The person you speak to can only speak to you for one minute

24. You can’t hear the person’s voice very well

23. The person you speak to is not available for a meeting at the time you would like

22. You mobile battery is running out

25. You have a bad signal on your mobile

26. The person you are speaking to won’t stop speaking and finish the conversation

27. Congratulations, you have finished the game!


Terms of Use

Lesson plans & worksheets can be used by teachers without any fee in the classroom; however, please ensure you keep all copyright information and references to in place.

You will need Adobe Reader to view these files.

Get Adobe Reader