Telephoning- Communication Breakdown Roleplay

A LESSON PLAN FOR ENGLISH LANGUAGE TEACHERS

Tricky telephoning roleplays for checking/ clarifying practice

Telephoning communication breakdown roleplays

Choose situations below and roleplay related (whole) phone calls with your partner.

 

You are put through to the wrong person

 

You don’t know who to speak to

 

 

 

You don’t know which extension number

 

The receptionist mispronounces your name

 

The person you want to speak to has left the company

 

 

Your mobile battery is running out

 

Nobody with the name you are asking for works in the company

 

 

There is a lot of background noise your end

 

You are put on hold for so long that you have to hang up and phone again

Someone phoned and left a number on your answer machine, but you couldn’t understand any other parts of the message

 

You can’t pronounce the name of the person you want to speak to (“Mr. Rousseau”)

 

You have dialled the wrong number

 

You can’t hear the person’s voice very well

 

 

 

You can’t understand their pronunciation

 

You can’t understand about 50% of what is being said

 

You have a bad signal on your mobile

 

 

 

The person you are speaking to won’t stop speaking and finish the conversation

 

You are being asked to agree to something but still don’t really understand what is being proposed

The person you are speaking to talks quickly and says numbers and names you need to write down without pausing

 

The person who phones you starts talking about an urgent matter but you have no idea who is speaking

The person you are speaking to tries to bring the conversation to a close without giving you information they promised.

How well do you think you coped with the situations?

What hints would you give people on communicating on the phone in English? What about business telephone communication in your own language?

Do you think it is worth having a company policy on telephone communications? If so, what would you include in it?

Terms of Use

Lesson plans & worksheets can be used by teachers without any fee in the classroom; however, please ensure you keep all copyright information and references to UsingEnglish.com in place.

You will need Adobe Reader to view these files.

Get Adobe Reader


Trustpilot