Telephoning- More Difficult Roleplays and Useful Language

A LESSON PLAN FOR ENGLISH LANGUAGE TEACHERS

Level: Intermediate
Grammar Topic: Vocabulary
Type: Lesson Plans
Submitted by:
Published: 26th May 2014

Below is a preview of the 'Telephoning- More Difficult Roleplays and Useful Language' lesson plan and is automatically generated from the PDF file. While it will look close to the original, there may be formatting differences. It's provided to allow you to view the content of the lesson plan before you download the file.

      Page: /

Lesson Plan Text

Brainstorm useful language for doing these things which you probably had to do during the
last activity. 

Starting telephone conversations – the person answering the phone

Starting telephone conversations – the caller

Asking for someone’s name

Asking people to wait

Saying someone isn’t available/ Explaining why they can’t speak to someone

Responding to that

Written by Alex Case for UsingEnglish.com © 2014

Talking about written sources (documents, webpages etc)

Dictating (including postal addresses, website addresses, email addresses and 
telephone numbers, and spelling things out)

Taking dictation/ Checking your understanding

Things to say while listening/ while the other person is speaking

Ending telephone conversations

Written by Alex Case for UsingEnglish.com © 2014

Saying someone isn’t available/ Explaining why they can’t speak to someone

I’m afraid/ Unfortunately/ I’m sorry but…

…He/ She isn’t answering his/ her phone…. 

…He/ she is (still) out of the office (all day)/ not in the office (today)/ in a meeting 
(until…)/ on another line/ away from his desk/ away from her desk/ meeting a client/ 
abroad/ out of the country (until…)/ ….

…His/ Her line in busy….

…He/ She will/ should be back/ available…

…Would you like to leave a message?/ Can I take a message?

…Perhaps I can help. 

…Shall I ask him/ her to call you back?

…Can I take your name and number (and I’ll ask him/ her to call you back)?

… but he/ she’s contactable on his/ her mobile. Do you have the number?/ Shall I give 
you the number?

Responding to that

Yes, please. Can you tell him/ her…?

No, that’s okay. I’ll call again later. 

Actually, it’s quite urgent…

Can you ask him/ her to call me back?

Can I leave a message?/ Can you take a message?

Is there anyone else I can speak to (about…)?

Could you give me his/ her mobile number?

Do you know when he/ she will be back/ available?

Dictating (including postal addresses, website addresses, email addresses and 
telephone numbers, and spelling things out)

Can I leave a message?/ Can you take a message?

I think she already has my number, but here it is just in case…

Do you have a pen and some paper?/ You might want to write this down. 

Do you want me to spell that for you?/ I’ll spell that for you/ It’s spelt…

Here’s my address/ email address/ home phone number/…:…

New line

New word

(Forward) slash

Double slash

Dot

Dash/ Hyphen

Underscore

All one word

At (mark)

Apostrophe

Open brackets - Close brackets

Area code

International dialling code/ Plus 44

Double

Written by Alex Case for UsingEnglish.com © 2014

Terms of Use

Lesson plans & worksheets can be used by teachers without any fee in the classroom; however, please ensure you keep all copyright information and references to UsingEnglish.com in place.

You will need Adobe Reader to view these files.

Get Adobe Reader