Answering a letter of complain

[sweetakasha]

Would you please correct my letter?? please please please :roll:

  Dear Mr. Bradley
  Thank you very much for writing to us and letting us know your maters
regarding your stay at the Star Hotel, we really appreciate it. 
  We agree that the usual high standards of our services were not met in this
 instance. Apparently, the problems were the result of the failure of faulty
 hydro-insulation. This led to the fact that water from a failure of water
 supply or sewerage conduit leaked to the ground floors of our hotel.

  The failure happened suddendly. We couldn’t prevent the noise and
 functionless of the luxurious pool.
  We assure you that this will not happen again.
  We have started repairing works  at the time of your stay at the Star Hotel.
 Repairs of the buildings of our hotel had to begin urgently in order to keep
 running of the hotel. Repairing Works are still in progress so as to provide
 safety.
   In conclusion, we would like to apologise for the inconveniences made by
 our hotel. As a satisfaction, we would like to offer you next stay at the
 Star Hotel with at a discount of 50 percent of original price.
  We look forward to receiving your further orders, and assure you that they
 will be filled correctly  and promptly.

[Anglika]

Originally Posted by sweetakasha

Would you please correct my letter?? please please please

Dear Mr. Bradley
Thank you very much for writing to us and letting us know your maters [comments/views/opinions] regarding your stay at the Star Hotel. We really appreciate it.
We agree that the usual high standards of our services were not met in this instance. Apparently, the problems were the result of the failure of faulty hydro-insulation. This led to the fact that water from a failure of water supply or sewerage conduit [As a result, water] leaked into the ground floors [there can only be one ground level floor] of our hotel.
The failure happened suddenly. We couldn’t prevent the noise and functionless of the luxurious pool.[We were not able to prevent the failure of the luxury/spa pool]
We assure you that this will not happen again.
[With reference to the problem of noise,] We have [had] started repairing [renovation] works at the time of your stay at the Star Hotel. Repairs of the buildings of our hotel had to begin [ These are needed] urgently in order to keep running of [improve the facilities and safety of] the hotel. Repairing Works are still in progress so as to provide safety.[This sentence is not needed]
In conclusion, we would like to apologise for the inconveniences made by our hotel.[you suffered]. As a satisfactionIn compensation, we would like to offer you your next stay at the Star Hotel at a discount of 50 per cent of original price the usual price.
We look forward to receiving your further orders [seeing you again], and assure you that they will be filled correctly and promptly [we will do our best to make your stay comfortable.

Yours sincerely] .

.

[sweetakasha]

...very very thank you, Anglika