A letter of complaint

[yusra]

Hi,
I need a help in writing a complaint letter.
Topic: I ordered an English dictionary on 1st March. The salesman said it would arrive on the 6th March but it arrived late on the 8th march.
When I looked at the dictionary, some of the pages were missing and the cover was dirty.
I need to write a lettter of complaint and want a refund.

[Anglika]

What are the points of complaint?

1 >> late delivery

2 >> missing pages [not clear if these have been torn out or have been missed during the production of the book - you need to be clear which]

3 >> the cover was dirty.


Your letter needs to start with a statement about your order. It then needs to state the nature of your complaints. Finally you need to say what you would like the company to do - replace with a clean and complete copy or refund your payment.

Write a draught and post it for comment.