Patient had limited visits and they had already used all of it. They exhausted their benefits.

[tufguy]

John: Why did you deny this claim?

Insurance representative: This patient had limited visits for doctor's office and they had already used all of it. They exhausted their benefits.

Now if John wants to know about the last date patient's still had some unused visits what does he need to say?

1) When did the patient's benefits exhaust?
2) When did the patient make the last visit with their benefits intact?
3) When did you last pay for this patient?

I am really confused about it. Please check my sentences as well.

 

[emsr2d2]

You're not as confused as we are. What are "visits" in an insurance context? I've never heard of benefits being described as "intact".
You remembered to put "this" before "patient" in Q3 but you've omitted an article before three other instances of "patient".
Please fix those errors (use the "Edit" button) and answer my question above before we continue.

 

[jutfrank]

I'm curious, @tufguy—does everyone in your workplace speak English to each other all the time? How much Hindi do you speak, and to whom?

 

[tufguy]

You're not as confused as we are. What are "visits" in an insurance context? I've never heard of benefits being described as "intact".
You remembered to put "this" before "patient" in Q3 but you've omitted an article before three other instances of "patient".
Please fix those errors (use the "Edit" button) and answer my question above before we continue.

When we say visits it means visit to a doctor's office. Some plans have limited visit per year.

 

[tufguy]

I'm curious, @tufguy—does everyone in your workplace speak English to each other all the time? How much Hindi do you speak, and to whom?

Yes, English at work place but most of the time I speak Hindi with everyone outside my work place.

 

[emsr2d2]

When we say "visits", it means visits to a doctor's office. Some plans have include/cover a limited number of visits per year.

OK. Bear in mind that unless you're talking to someone else in the insurance industry, you're going to need to be clearer.

Yes, I speak English at my workplace but most of the time I speak Hindi with everyone outside my workplace.

How did you fail to notice that "workplace" is a single word when it was written correctly in jutfrank's question and you even quoted it directly above your response?

John: Why did you deny this claim?
Insurance representative: This patient's plan had includes a limited number of visits for to a doctor's office and they had have already used all of it them.

Note my changes above.

They have exhausted their benefits.

Are the doctor's visits the only benefits they get from this plan? If so, the sentence above is OK. If not, and they haven't run out of all benefits, you need to make it clear that you're referring only to visits to the doctor.

Now If John wants to know about the last date patient's the patient still had some unused visits, what does he need to say?

This is the wrong question. No one would ask for the last date on which the patient still had some visits to use. They'd ask "What was the date of the final doctor's visit that was covered by the plan?"

1) When did the patient's benefits exhaust run out?
2) When did the patient make the last visit with their benefits intact? I have no idea what this means.
3) When did you last pay out for a doctor's visit for this patient?

See above. Bear in mind that asking for the date of the last payout is different from asking for the date of the last covered doctor's visit.

 

[jutfrank]

Yes, English at work place but most of the time I speak Hindi with everyone outside my work place.

And do your colleagues generally speak better or worse English than you, in your estimation? Who first taught you and how did you learn all the technical jargon you need to use to work at an insurance company in India? I'm still curious.

 

[Tarheel]

@tufguy @emsr2d2 has made numerous corrections and suggestions. In my humble opinion your goal should be to improve your English and not see the same corrections and suggestions. True, you might make new mistakes, but hopefully you won't keep making the same mistakes.

 

[tufguy]

And do your colleagues generally speak better or worse English than you, in your estimation?

They are better.

 

[emsr2d2]

They are better at English.

Note my improvement to your response above.
Try to use the construction of a question to construct your response. The question was "Do your colleagues generally speak better or worse English than you?" Your response should start "They speak ...".

I'm still curious, after all these years, about why you're on the forum. You're based in India and (at work, at least) you're surrounded by people speaking Indian English (not a variant we teach here). You don't appear to take part in high-level meetings with people from other parts of the world. You've never mentioned a plan or a desire to visit the UK or the US, nor do you appear to be studying for any English exams. I have several questions (please don't rush through this post and then respond with just a couple of words, ignoring most of the questions).

1. How often do you get the opportunity to listen to your colleagues speaking English (on the phone, in person etc)?
2. If and when you do get a chance to hear them, do you try to listen really carefully to what they say and how they say it?
3. Do you ask your co-workers to help you with your English?
4. Do you understand that all the corrections we make to your posts are designed to make them grammatically correct in BrE or AmE (the two variants the majority of our teachers and native English speakers use).
5. Are you aware that there are significant differences between Indian English and the variants we teach here?
6. What is your main purpose in using the forum? (Don't just say "It's to improve my English".)

 

[tufguy]

OK. Bear in mind that unless you're talking to someone else in the insurance industry, you're going to need to be clearer.

How did you fail to notice that "workplace" is a single word when it was written correctly in jutfrank's question and you even quoted it directly above your response?


Note my changes above.

Are the doctor's visits the only benefits they get from this plan? If so, the sentence above is OK. If not, and they haven't run out of all benefits, you need to make it clear that you're referring only to visits to the doctor.

This is the wrong question. No one would ask for the last date on which the patient still had some visits to use. They'd ask "What was the date of the final doctor's visit that was covered by the plan?"

See above. Bear in mind that asking for the date of the last payout is different from asking for the date of the last covered doctor's visit.

Note my improvement to your response above.
Try to use the construction of a question to construct your response. The question was "Do your colleagues generally speak better or worse English than you?" Your response should start "They speak ...".

I'm still curious, after all these years, about why you're on the forum. You're based in India and (at work, at least) you're surrounded by people speaking Indian English (not a variant we teach here). You don't appear to take part in high-level meetings with people from other parts of the world. You've never mentioned a plan or a desire to visit the UK or the US, nor do you appear to be studying for any English exams. I have several questions (please don't rush through this post and then respond with just a couple of words, ignoring most of the questions).

1. How often do you get the opportunity to listen to your colleagues speaking English (on the phone, in person etc)?
2. If and when you do get a chance to hear them, do you try to listen really carefully to what they say and how they say it?
3. Do you ask your co-workers to help you with your English?
4. Do you understand that all the corrections we make to your posts are designed to make them grammatically correct in BrE or AmE (the two variants the majority of our teachers and native English speakers use).
5. Are you aware that there are significant differences between Indian English and the variants we teach here?
6. What is your main purpose in using the forum? (Don't just say "It's to improve my English".)

I want to learn US's and England's dialects because sometimes we have to handle our clients as well.

I don't get a lot of chances to speak to the people from other departments.

I don't consider Indian dialect correct because the only correct English is the one natives speak.

I see a lot of people here using leaves for multiple days of leave.


I hope you understand what I am trying to say here. My emphasis is on speaking rather than writing and we all know writing is a whole different game.

 

[tufguy]

This is the wrong question. No one would ask for the last date on which the patient still had some visits to use. They'd ask "What was the date of the final doctor's visit that was covered by the plan?"

See above. Bear in mind that asking for the date of the last payout is different from asking for the date of the last covered doctor's visit.

What is the correct way of asking for the last covered doctor's visit?

 

[emsr2d2]

What is the correct way of asking for the last covered doctor's visit?

You really ought to be able to work that out from my multiple comments in post #6 but I'm feeling charitable so ...

What was the date of the last doctor's visit that was covered by his insurance?

 

[emsr2d2]

I want to learn US's and England's the AmE and BrE dialects variants because sometimes we have to handle our clients as well from the US and the UK.

They're not dialects, they're variants. It's not "England's" English. It's British English.

I don't get a lot of chances to speak to the people from other departments.

Do you work alone in your department? I suspect not. I wasn't asking about other departments. I was asking about the people who work in the same department/room as you. Can't you hear them on the phone or talking face to face with other people?

I don't consider the Indian dialect English variant correct because the only correct English is the one natives native speakers speak.

See above. Again, it's a variant, not a dialect. Don't use "natives" when you mean "native English speakers". Everyone is a native of somewhere. You're a native. You just happen to be a native of India.

I see a lot of people here using "leaves" for multiple days of leave.

You won't see that from native English speakers. It's incorrect. If you see it, check our responses and I'm sure you'll see that we correct it.

I hope you understand what I am trying to say here.

I understand what you're telling us. I still can't understand how it is that you've been here for almost twelve years and yet you're still making the same mistakes over and over again.

My emphasis is on speaking rather than writing and we all know writing is a whole different ballgame.

Even though you want to concentrate on spoken English, we will continue to correct every error in your written English.
Note that "it's a whole different ballgame" is a set phrase. You can't just change "ballgame" to "game".