Topic: Functional Language

How to make and answer phone calls formally, including formal telephoning phrases and tips on being polite on the phone.

Writing personal and personable emails

How to sound genuinely appreciative as you thank the presenter and audience in presentations

Tips on connecting personally with a presentation audience, including useful phrases for making a personal connection with attendees.

How to make informal phone calls without being unfriendly or rude, including how to be friendly at the beginning, in the middle and at the end of typical casual phone calls.