Really Learn the Most Useful Telephoning Phrases

Really Learn the Most Useful Telephoning Phrases is a new approach to learning real-life, practical, everyday English. Most self-study books have page after page of exercises on new language that you quickly do, quickly check the answers to, and then just as quickly forget. This book takes the opposite approach.

Really Learn the Most Useful Telephoning Phrases is carefully focused on making sure that you completely memorise and can perfectly use the most important phrases for starting and ending phone calls smoothly and politely, putting people through, leaving and taking messages, and dealing with communication problems, for both receiving and making business and personal calls.

To help you memorise and learn how to really use the most vital phone language, this book includes:

  • Over 100 pages of stimulating, involving and varied practice that starts very easy and get more and more challenging as your knowledge and confidence increase
  • Exercises that are carefully designed to match the problems that learners really have with telephoning
  • Hints to help complete the exercises successfully before you check your answers
  • A detailed answer key that explains why each answer is right and why other answers would be wrong
  • Model dialogues which are carefully designed to show the most useful phrases in a variety of realistic contexts
  • Exercises that help you memorise model dialogues and then adapt them to be more like your own telephoning situations
  • Realistic telephoning speaking practice designed to be just as useful when you do it on your own
  • Ways to check your overall progress, identify and work on your weak points, and to see how ready you are to make real-life phone calls
  • Lots of tips on how to make sure that you really learn the language
  • Many tips on how to make sure that you are really ready for your real-life personal and business phone calls
  • Lots more useful language for those who have successfully learnt the most vital telephoning phrases

As well as being the perfect way to completely learn key telephoning phrases and to prepare for real-life phone calls, Really Learn the Most Useful Telephoning Phrases will teach you many useful study techniques that you will be able to use in your future life to thoroughly learn all kinds of other things. It will also teach you about many topics which are just as useful face to face or by email as on the phone, including:

  • Asking for and giving information
  • Checking/ Clarifying/ What to say when you don't understand
  • Dictating and taking dictation
  • Getting down to business smoothly and politely
  • Giving bad news
  • Giving polite negative answers
  • Greetings
  • Introducing yourself
  • Making and dealing with complaints
  • Making and replying to requests
  • Making arrangements (fixing meetings etc)
  • Making friendly small talk
  • Negotiating
  • Placing an order
  • Politely asking people to wait
  • Starting and ending conversations smoothly and politely
  • Talking about written sources (documents, webpages etc)
  • Differences between formal and informal language
  • Typical grammar, vocabulary and word order errors
  • Prepositions and determiners ("about", "the", "some", etc)
  • Verb forms (different tenses, gerunds, infinitive forms, etc)
  • Stressing the most important and other words
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